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Refund Policy

We offer a hassle free 10 day return policy on our returnable** products. If you do not like a product or it does not fit well, then we will issue you store credit in form of Kidsbrooks account credits that can be used on our store for a period of 1 year. Pls follow these steps to initiate a return:

Shipping Charges:

For orders with Delivery Address :

  1. Email us at customercare@kidsbrooks.com or call us +91 844 844 7754 within 10 days of receiving the product, Please mention order number & product  detail you want to return.
  2. Once we receive your request, we will initiate the pickup from the shipping address mentioned in your original order.
  3. Please hand over the product to our logistics partner when they come to your doorstep. Please note the product must to be unused and unwashed for hygiene reasons. Also the product tags should be intact with its original packing, else we will not be able to process your return. Reverse Pickup usually takes 1-3 days from the day the request is initiated.
  4. After we receive the return, the product will go through a quality check. Please note that it takes 7-10 days for us to receive the returned product.
  5. Finally, after the product passes the quality check, we will issue you a store credit in form of a Gift Card that will be emailed to your original order email address. The Gift Card will be valid for a period of 1 year and can be used to purchase anything from our store.
  6. **Pre-Orders, Socks, Diapering & Accessories cannot be returned or exchanged. Used, washed, damaged or laundered products cannot be returned /exchanged. Products tags and original packing must be intact to avail return /exchange.

Good To Know:

  1. We offer reverse pick up for majority of pincodes in India. But if reverse pick up is not available for your pincode, then we would request you to send the product back to us at the following address and we will add an extra Rs. 75 to your Gift Card.
  2. Kidsbrooks E-retails LLP, 5023, Bhandup Ind. Estate, Pannalal Compound, LBS Marg, Bhandup-West, Mumbai-78.
  3. We can only offer exchanges based on availability of size upon receiving the return product and not before that..
  4. Please allow up to 3 working days to get your Gift Card Credit after we have received the return product.
  5. Images on the website are clicked with lighting effect due to which sometimes the colour of actual product may vary from the image taken.
  6. Shipping charges are not refundable.

Cancel the order?

An order can be cancelled until the order is dispatched, applicable only to non pre-order products. Orders with pre-order products can be cancelled only within 24 hours of placing the order. Please call us on 844 844 7754 or email us at support@kidsbrooks.com to cancel your order. If the order is shipped, we cannot cancel the order. In case you reject a COD order, we will not be able to offer you COD service for any subsequent order.